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SIGN UP TO ENJOY $5 OFF OVER $59 USD* - DISCOUNT CODE: JOYASDECHINA *SHIPPING EXCLUDED
SIGN UP TO ENJOY $5 OFF OVER $59 USD* - DISCOUNT CODE: JOYASDECHINA *SHIPPING EXCLUDED

FAQ

Welcome to Joyasdechina
  1. What payment methods do you offer?

We support PayPal, credit card payment.

 

  1. How can I cancel my order?

You can contact us to cancel the order within 3 hours after you place your order.

 

  1. How can I change my address?

You can contact us to change your address within 24 hours after you place your order.

 

  1. How long does it take for me to get a refund?

If our package is damaged in transit, please send us the picture by email. After confirmation by the quality department, we will refund the damaged goods. According to different banks, the payment will arrive in 3-10 working days.

 

  1. How long will it take for delivery?

All orders are typically processed within 2-3 business days. If you choose Express shipping, the shipping time will be 4-6 working days, Standard will be 7-12 working days.

Due to the Covid-19, the delivery time may be delayed.

 

  1. Can you deliver to my country?

All Countries We Can Send, United States, Ingleterra, French, Spain, Mexico, German, Ect The Country That Have DHL, We Can Ship Without Any Problem.

 

7I don’t get any information about my package.

   The tracking information need some time to update. Also, you can ask our customer service for help.

 

8.Want a product catalog and shipping costs to Mexico?
You can add our whatsapp: +86 151 6820 1735, contact our customer service and send it to you

 

9.What is the minimum order quantity?
The minimum order quantity for each of our products is 1pcs

 

10.Is it safe to buy?
Our website payment supports PayPal, Credit card, Western union, for details, please visit: https://joyasdechina.com/pages/payment

 

11.Where are you located and where do you ship from?
We are located in Yiwu, China, which is the world's largest jewelry wholesale origin. Here we will select exquisite items for you to ship.

 

12.When will my order arrive?
We need 2-3 days to prepare your order after you place the order, you can choose standard shipping or expedited shipping, delivery time = preparation time + shipping time. The lead time for standard shipping is 14-23 days, and the lead time for expedited shipping is 6-8 days.

 

13.Want the price in Mexican pesos?
When you open our web. There is a currency switcher on the left side of the wishlist, you can switch to MXN.