Return&Exchange Conditions
- Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 18days from when the original order was received.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
- For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
- Damage, defective, or incorrect items must be reported within 2 days of delivery.(Note: if such items are not reported in a timely fashion, we will not issue store credit. Please email support@joyasdechina.com
- Returns are processed within 3-5 business days after your item(s) are received at our Distribution Center.
8.Customers will only be charged once at most for shipping costs (this includes returns);
9.No-restocking to be charged to the consumers for the return of the product.
10.Return address:Room 1012, Unit 1, Building 2, Yitian Plaza, Puyan Street, Binjiang District, Hangzhou City, Zhejiang Province.
Mailing method: All mailing methods are accepted.
Return freight: The customer shall bear the return freight. We will arrange a refund within 3-4 working days after receiving the goods
Email Us before and after sale: support@joyasdechina.com
United States Office
- 516 W 47th Street
N6 Floor
New York, NY 10036
United States - TEL :+1 802-585-3256
China Office
- Room 1012, Unit 1, Building 2, Yitian Plaza, Puyan Street, Binjiang , Hangzhou , Zhejiang China
- TEL:+86-15168201735
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.